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Frequently Asked Questions

Common HVAC & Plumbing Questions from Our Henderson Customers

At BEST Air Plumbing Repair, we are committed to offering the best and most consistent customer service. Below, you will find our answers to common FAQs from our customers. If you have questions that are not answered here, please contact us.

Please contact us at (702) 830-4180 for all your heating, AC, and plumbing needs in Henderson and the Las Vegas area.

What services do you provide?

We specialize in residential services, including:

  • Air conditioning installation
  • Air conditioning repair and maintenance
  • Heating installation
  • Heating repair and maintenance
  • Plumbing installation
  • Plumbing repair and maintenance

Why is my toilet running constantly?

There are several reasons that it could be leaking. Usually it is just because of a flapper that is not seated correctly or possibly the toilet lever isn’t installed properly which isn’t allowing the flapper to seat correctly. This is usually an easy adjustment that can be performed by a homeowner.

My garbage disposal has just completely stopped working, it doesn’t even make a sound, why?

Sometimes a garbage disposal will stop working altogether and there are a few things to check before condemning it. First there is usually a button on the bottom of it that acts like a fuse. If the garbage disposal is completely jammed due to something hard “stopping” it like silverware or a piece of broken glass, and even sometimes a smaller foreign object the button will “trip”, and you can try resetting it. Also, you will want to confirm that there is power to the outlet that the garbage disposal is plugged into. If this doesn’t do the trick then you’ll want to call a plumbing professional to take a look and fully diagnose it.

I have a ton of water spots all over my shower door, on my plumbing fixtures such as my faucets, sink, shower handle etc., why?

Water in Las Vegas and Henderson is considered very “hard” due to it containing a large amount of calcium and magnesium. These minerals are safe but do cause “hard water” spots once the water dries up and evaporates. The solution to this is to have a water softener that is properly sized for your home.

Why is my water bill so high?

This question is a little tough to answer, but here are the main things to check. First make sure that all your fixtures are off in your home (no running water). Go to your meter and see if the triangle inside of it is spinning. If there is no running water in your home the triangle should be still. If it is spinning it typically means that you may have a leak in your home or on your property. Common areas are your toilet running, a landscaping fixture, a pool pump, and your main water line. You can look and see if there is anything obvious, and if nothing is found then you should contact an expert plumber to inspect everything for you.

Why is there no hot water in my shower, but there is in the rest of my house?

If you have hot water to all your house, but not to one faucet or shower it typically means that you may have a faulty cartridge. Usually due to the long term corrosiveness of the water in Las Vegas, the hard minerals in the water or from lack of use a cartridge will become faulty and possibly need to be replaced.

Why is my house so dry?

Dry air is one of the biggest issues in Las Vegas and Henderson. It is recommended to have the indoor humidity between 30% and 50% for health reasons. Your mucus membranes get dried out if the humidity is lower which raises the potential for germs to enter your body. A common solution is to purchase humidifiers for either every room or a whole house humidifier that addresses the entire home.

How often should I change my filters?

You should use the highest quality filter you can buy and change it monthly. There are many filters on the market and the higher the quality the better. This helps protect your HVAC equipment which is very susceptible to getting dirty and potentially damaged, and to help have good indoor air quality.

How often should I have my Air Conditioner serviced?

You should absolutely have your Air Conditioner and your Furnace inspected every single year. There are so many components in your Air Conditioning and heating systems, and most are smaller components that start to fail after a while. These should be inspected so that they do not put a strain or cause a major failure with the larger more expensive motors. The refrigerant level should be tested to ensure that your system will be operating with the right amount, and of course the outdoor and indoor equipment should be inspected for cleanliness to make sure that everything will be operating smoothly and efficiently. If you have a gas furnace, then you should have it inspected every year for safety. There are a series of components and motors that are designed to prevent any hazards, and it’s always better to be on the safe side with a checkup.

What temperature should I keep my AC unit/thermostat set to?

For energy efficiency the recommendation is to set your thermostat to 78 degrees. Of course, you should be as comfortable as you like, but you will want to consider that for every degree higher you can tolerate you will save from 3%-7% on your energy usage. Making sure that your system has been serviced and is operating at peak efficiency can help offset some of this cost.

I have one room in my house that is always so hot in the summer and cold in the winter, why?

There are several reasons why this could be happening. More than likely it is an original duct design flaw. Normally, a duct system is supposed to be designed to allow proper airflow to every room by considering the size of the rooms, the exposure to the sun, and what the rooms original intention is such as a bathroom, bedroom or closet. This is a correction that can easily be made by a qualified air conditioning company with permanent results.

Why is there a bad smell coming from a drain?

Unusual/undesirable plumbing related smells can be difficult to diagnose. An odor is typically an indication of a break in a drain or vent line or improper installation of a drain line or vent line. There are a few diagnostics procedures that a trained technician can perform in order to attempt to pinpoint the cause of the odor.

Do you offer emergency services?

Yes, our technicians are available for emergency repair services 24 hours a day, 7 days a week.

What brands of heating and air conditioning equipment do you install?

We offer a wide variety of products from the leading brands in the industry, including Amana, Goodman, Daikin, York, Coleman, Trane, American Standard, Carrier, Lennox, Rheem, Aprilaire, Honeywell, Bradford White, Mitsubishi, and Fijitsu.

Is maintenance really important?

Yes, regular maintenance of your heating and air conditioning equipment ensures that your system operates at peak efficiency each year. Well-maintained equipment operates more efficiently, which improves comfort and helps to lower your utility bills.

Learn More About Our Company

How long have you been in business?

BEST Air Plumbing Repair was established in 2017, but we have more than 20 years of experience in our industry.

What kind of training do your technicians have?

Our technicians are professionally trained and experienced. We require that they attend regular training sessions to ensure that we are up-to-date on all new technologies.

Is financing available?

Yes, financing options are available through Greensky.

Do you ever offer specials or discounts?

Yes, information about our current specials can be found on our coupons page.

How fast can I expect service?

We aim to provide service within 45 minutes.

Can you provide an estimate for my job?

Yes, we offer free estimates.

If you have questions that aren’t answered here, please call (702) 830-4180 to speak with a knowledgeable member of our staff.

Our Customers Give The BEST Feedback

Read our 5-star reviews below!
  • Pamela S.

    I was truly pleased!!! Definitely would recommend your services.

  • Happy Customer

    Finally, a company I Trust!!!

  • Connor House

    Best Company for HVAC & Plumbing

  • Verne B.

    Outstanding! Highly recommended!

  • Claressa H.


  • Claressa H


  • Claressa H.

    Very professional !

  • Lawrence C.

    He did not disappoint.

  • Bob K

    Life Savers in Summertime -- literally

  • Shawn U.

    did an outstanding job

  • Margaret

    I would give him a A +

  • Jim F.

    These guys are true professionals!

  • Denise M.

    Matthew was knowledgeable, courteous and very professional.

  • John G.

    We will be calling BEST air because of him in the future.

  • Christina G.

    Coming after hours was not a problem.

  • Nanelle P.

    They will now be my go-to company for A/C and Plumbing Repair!

  • Lori C.

    He completed the work timely and did a great job!

  • Robin W.

    Cleaned the area better than it was before he started!

  • Stacey C.

    On time and very helpful!

  • Josephine B.

    Love these guys.

  • La'Trease H.

    I am now a FOREVER customer of Best Air Conditioning Plumbing Repair.

  • Milette Y.

    Very satisfied with the service.

  • Alex P.

    Extremely fair on prices.

  • Ron

    Gave us a detailed report and explained it all very clearly

  • Deborah

    I don't want anyone else to do my AC work!

  • Alan

    Everyone I spoke with at the company was friendly and helpful.

  • Cliff

    Methodically checked each possible source that could be the cause.

  • Julie

    They were right on time, had everything necessary for the task at hand and super friendly.

    Michael was a gentleman and professional.

  • Bob

    Very knowledgeable and the work was perfect.

  • Marilou

    He always provides full info on work done and/or what he sees will need to be watched closely in the future.

  • Reba R.

    Thank you, Best AC - you really are...BEST!

Why Choose Us?

Our goal is to always deliver the BEST service for our customers!
  • Free Diagnostic Fee

    Take advantage of our free diagnostic fee during regular business hours!

  • Professional & Well Trained Technicians

    20+ years servicing the Las Vegas Valley! Service that is unmatched.

  • Satisfaction Guaranteed

    We always go above and beyond the call of duty and stand behind our work. Providing our customers peace of mind.

  • Fully Stocked Trucks

    We have everything we need in order to get the job done the same day.

Schedule Online Today  Service that's FAST. Quality that LASTS!

Click the link below to check availability for our air conditioning or plumbing services. For emergency service, please call (702) 830-4180

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